Regional Medical Practice
A multi-location medical practice was losing patients due to phone-tag scheduling, high no-show rates, and no way for patients to access their information online. They needed a modern patient portal without enterprise software costs.
What they came to us with.
A regional medical practice with 12 physicians was drowning in scheduling chaos. Their phone-based booking system required 3 full-time staff members, patient no-shows were costing them $180,000 annually, and HIPAA compliance was a constant concern with their paper-based processes.
Patients complained about long hold times (average 8 minutes) and the inability to book appointments outside business hours. Staff spent hours each day on reminder calls and rescheduling.
How we built it.
We developed a comprehensive patient portal with online scheduling, automated reminders, and a secure messaging system—all fully HIPAA-compliant and hosted on certified infrastructure.
The system features: real-time availability across all 12 physicians, intelligent appointment matching based on visit type and provider expertise, automated SMS and email reminders (with patient preferences), secure document upload for pre-visit forms, and integration with their existing EHR system.
Built in 6 weeks with fixed pricing. The practice had direct access to our development team throughout, with bi-weekly demos and immediate responses to feedback.
What shipped. What changed.
No-show appointments
Scheduling phone calls
Patient satisfaction (online booking)
HIPAA compliance
“We needed a patient portal that was HIPAA compliant, integrated with our systems, and didn't cost six figures. EverEdge understood our requirements and delivered a solution our patients actually use. The training they provided made adoption seamless.”
Practice Administrator
Multi-location Medical Practice
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